Drexler Hooke run a 1 year no fee* callout service on all new installations. This applies from the time the installation is complete for 1 full year. After that time callout fees are charged on an hourly basis. Our standard rate for callouts is £100 per hour or £500 for a six hours. VAT will be added to both amounts at the prevailing rate.
Further service packages are available to purchase from the store.
All equipment supplied by us comes with a minimum 2-year warranty. Many products, however, come with much longer warranties, e.g. some speakers are covered by a 15-year or lifetime warranty. We also run a 5 year 'Workmanship' warranty, which covers the physical element of the installation, for example;
- Cable Termination
- TV or Projector Bracket installation
*No callout fee will be charged if the fault of the problem is due to product failure or incorrect installation work. This does not include damage caused by the client or third parties and Drexler Hooke reserve the right to charge (at the standard rate) for the time it takes to rectify reported issues.